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FAQ

Faq’s

SellMyFone is part of Cell Crazy Ltd. Over the past 10 years SellMyFone has been purchasing, refurbishing and rehoming iPhones, iPads, Samsung Galaxy phones, iMacs and Macbooks. Wether the device is second hand, damaged, a spare, or simply just not fashionable anymore, we are happy to buy it from you and rehome it. So if it’s time to declutter, selling your device and getting some cash could not be easier.

Always an important question! We strive to make the process of selling your old or unused mobile phone as simple and as fast as possible. Our price promise policy ensures that we will always pay you more than our online competitors. We are dedicated to provide and maintain an excellent, professional and efficient service and are proud of our customer reviews and ratings. If you have any further questions regarding our company or processes please dont be shy and get in touch.

Simply enter the details of your device, find out how much it’s worth, and then decide how you would like to get paid.

Nothing! Abosultely FREE! We will send you a safe and secure box to send your mobile phone in so you don’t have to spend time looking for one. The box is pre paid so you can send us your mobile phone for FREE. Unfortunately we only provide boxes for mobile phones so for larger devices (iMacs, Macbooks and iPads) you will have to provide your own box but we will send you a pre paid postage label so sending us your device will still be FREE.

Before you send us your device remember to erase the memory.

If you are selling an iPhone 5s or above which has iOS7 software, then you’ll need to turn off your Activation Lock.

Same day payments! in a fast paced world we understand that fast and efficients payments make life easier!

Once the device is received and tested, we offer same day payments directly into your bank account or feel free to visit our office in Slough Trading Estate and we can pay you in cash. Then you can start spending!

We have our own testing centre here at SellMyFone. Once we receive your device, one of our trained and certified technicians will test for functionality and condition. If we find anything wrong with it (e.g. water damage, missing button, faulty screen etc) we will grade the phone depending on the market value.

We might have to revise our price but if we do we’ll let you know immediately. Then you’ve got 3 days to accept or decline the offer. If you do decide to decline our offer, then we send your phone straight back, free of charge.

We often wonder that! This became Sellmyfone, but when the company was started for some unknown reason they deemed it trendier to call it Sellmyfone, with an f. There’s nothing we can do about it now, it’s too late to go back so we will carry on looking illiterate.

We believe in a sustainable environment and that is why refurbishment is always our first port of call in the recycling process.

In most cases (98%) the devices we purchase are sold to be refurbished and go on to developing countries where they can play a major part in helping to develop communication networks. The reuse of mobile phones offers a valuable infrastructure in these countries.

Some phones can find themselves back on sale in the UK or Europe.

If a phone is beyond economical repair then we send the phone off to a recycling plant in the UK.

The question is probably more why wouldn’t you sell your old device?!

Maybe it’s a spare, damaged or old device, or you are simply bored of it and are looking to buy a new device. Additionaly not only is it an environmentally more friendly thing to do, but you can also get some cash, quickly and easily and benefit from our price promise.

Then all you need to do is think about how to enjoy the cash!

So feel free to get in touch and find out what your device is worth.

You can call us on 01753696664 or email us on info@sellmyfone.com. Or feel free to visit our friendly office in Slough Trading Estate.

Need Help? Call The SellMyFone Team Now On 0175 369 6664